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terms & conditions

  • Cancellation policy

    No-show or termination after the commencement of the tour: No refund

    On the day: No refund

    Previous day: No refund

    2-3 days prior to the tour: 50% refund

    4 -10 days prior to the tour: 75% refund

    11 days or more prior to the tour: 100% refund


  • Private Groups Only

    All tours are private. Please note that travellers cannot join in other parties’ tours.


  • Private car

    Optionally, private car with driver can be arranged.

    Extra 40,000 – 60,000 yen will be required depending on duration and group size.

  • Liability waiver

    Yamatora Tours and associated guides do not provide health and accident insurance for tour participants, and any medical expenses, property loss, or other personal expenditures that result during or from this travel/tour, are to be borne by the participants.

    • Travellers are responsible for ...

      Traveller’s transportation costs

      Traveller’s entry fees to gardens and temples

      Lunch for guide and travellers for 6 hour-tour or longer.


    • Starting / finishing outside Kyoto City

      When a tour is commenced or concluded outside Kyoto, such as Osaka, Nara or Kobe, an additional charge may be charged.

      Starting or finishing in Umeda area (near JR Osaka Station), Osaka : 5,000 yen

      Starting or finishing  in Namba area (including Dotonbori), Osaka : 6,000 yen

      Starting and finishing in Osaka : 10,000 yen


    • Intercity train fares during tours

      Travellers are responsible for the guide’s intercity train fares during tours.

      e.g. Train fares between Kyoto and Nara that are required during the tour.


    • Extended hours

      When availability allows, travellers may extend the tour duration on the spot, on the day, based on the table above.

      Alternatively, a 30-minute extension would be 3,000 yen.


    • Children age 6 or younger

      Up to 2 children age 6 or younger free of charge. e.g. standard guiding fee is applied for a group of 4 adults with two 5-year old kids free. Children in strollers will not be counted when calculating fees.

     

    • Rescheduling policy

      If availability allows, rescheduling may be possible.

    • Late commencement

      Please note: Tour start and finish times are set in advance. In the case that travellers cannot make it to the meeting place on time, the tour will still finish at the previously scheduled time.